Customer Service Training Course

Do you impress your customers  every time you interact with them?

You must go beyond simply delivering your product/service to develop strong relationships with your customers. To grow your market share, your service must stand out. You need to proactively anticipate your customers’ needs and exceed their expectations every time.

This practical and engaging training course is available now throughout Nigeria, including Lagos.

Learning Outcomes
Course Outline
In-House
Training
  • Learning Outcomes - Customer Service Training Course

    By the end of this course, participants will be able to:

    • Explain what customer service means in relation to internal & external customers
    • Recognize how one's attitude affects service standards
    • Master ways to develop & maintain a positive, customer focused, attitude
    • Develop needs analysis techniques to better address customer needs
    • Apply outstanding customer service techniques to generate return business
    • Practice techniques for developing good will through in-person customer service
    • Formulate take away techniques for service excellence over the phone
    • Gain insight to connecting with customers online
    • Master techniques for dealing with difficult customers
    • Acquire tools for recovering difficult customers
    • Understand when to escalate
    Duration: 1 day course

    Inclusions:


    Top Trainer

    Certificate

    Tailored Training

    Reinforcement



    + beat the forgetting curve with the

    Pre-Class Activities | Always Available Courseware | On Demand Support

    Org' ment vt. sounds like augment
    1. to make greater; 2. to increase impact

    Beyond the classroom, the Orgmenta App from PD Training augments our instructor led courses by engaging learners before, during and after training.

    The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.



    Customer Service Training Course testimonials

    I’m very impressed by PD Training … they specifically selected one of their specialist facilitators to run the session which then made it possible for us to discuss our requirements further and tailor the course we had selected to suit our particular needs.




  • Course Outline - Customer Service Training Course

    Download Customer Service Training Course Outline

    Foreword:

    Service excellence is an attitude that must be engrained in every department; and it begins and ends with your organization’s people.

    The reality of good customer service is what your customers expect from your every contact they have with you. Our Customer Service course explores service excellence and how a customer service starts with you.

    Customer Service Training Course - Lesson 1
    Brand Ambassador or Brand Assassin?
    • What is customer service?
    • Customer Behaviour
    • Why Customers Leave
    • The Benefits of Brilliant Customer Service
    • Module 1: Reflection
    Customer Service Training Course - Lesson 2
    Customer Diversity
    • Cultural diversity and the global customer
    • Generational differences
    • Module 2: Reflection
    Customer Service Training Course - Lesson 3
    We choose to serve
    • Customer Empathy
    • Principles of great service
    • Module 3: Reflection
    Customer Service Training Course - Lesson 4
    Communication – the key to great service
    • Listening
    • Writing
    • Personal Style
    • Module 4: Reflection
    Customer Service Training Course - Lesson 5
    Navigating the Negatives
    • Learning from worst-case scenarios
    • The Steps of Acknowledgement
    • Handling Tough Situations
    • Module 5: Reflection
    Customer Service Training Course - Lesson 6
    Creating a Service Culture
    • Management Focus
    • What can you do?
    • Living the Culture
    • Module 6: Reflection
    Customer Service Training Course - Lesson 7
    Reflections
    • Create an Action Plan
    • Accountability equals Action

  • In-House Training

    Clients and testimonials

    In-House training benefits:

    • tailored to your team at no extra cost
    • cost effective - great group pricing
    • you choose the day, duration, place and time
    • flexible length - sessions as short as 1-hour
    • greatest impact in the shortest time
    • great team building opportunity
    • more convenient, people don't need to go off-site
    • World's leading reinforcement system

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator

    These 60-90 minute sessions are highly motivating and thought provoking

    3-hour Power Sessions
    3 hour power session

    3-hour power sessions are targeted and flexible around your operational needs.

    Full-day training
    full day training

    Full day courses delivered with a strong focus on activities and participation.No death by PowerPoint here!

    Conferences
    Conferences

    We can run workshops or provide keynote speakers. Let us provide the highlight of your conference.

    Personalised | Remembered | Applied

    Pre-Class Activities | Always Available Courseware |
    On Demand Support

    Org' ment vt. sounds like augment
    1. to make greater; 2. to increase impact

    Beyond the classroom, the Orgmenta App from PD Training augments our instructor led courses by engaging learners before, during and after training.

    The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.

    Report on your Success
    • Easier Planning
    • Faster Administration
    • Simple comprehensive
      reporting
Not exactly what you needed? Try other courses in the Customer Service Courses Category

 
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Orgmenta logo
Pre-Class Activities | Always Available Courseware | On Demand Support

org' ment vt. sounds like augment

1. to make greater;

2. to increase impact

Beyond the classroom, the orgmenta app from PD Training augments our instructor led courses by engaging learners before, during and after training.

The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.

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