Do you impress your customers every time you interact with them?
You must go beyond simply delivering your product/service to develop strong relationships with your customers. To grow your market share, your service must stand out. You need to proactively anticipate your customers’ needs and exceed their expectations every time.
This practical and engaging training course is available now throughout Nigeria, including Lagos.
I’m very impressed by PD Training … they specifically selected one of their specialist facilitators to run the session which then made it possible for us to discuss our requirements further and tailor the course we had selected to suit our particular needs.
Service excellence is an attitude that must be engrained in every department; and it begins and ends with your organization’s people.
The reality of good customer service is what your customers expect from your every contact they have with you. Our Customer Service course explores service excellence and how a customer service starts with you.
Customer Service Training Course - Lesson 1
Brand Ambassador or Brand Assassin?
Customer Service Training Course - Lesson 2
Customer Service Training Course - Lesson 3
We choose to serve
Customer Service Training Course - Lesson 4
Communication – the key to great service
Customer Service Training Course - Lesson 5
Navigating the Negatives
Customer Service Training Course - Lesson 6
Creating a Service Culture
Customer Service Training Course - Lesson 7
In-House training benefits:
To Be Engaged All Day
Activities and discussion for engaged learning all day.
An outstanding trainer
On average PDT trainers have 15 years industry experience 7 years training experience.
Focussed on you
We always tailor activities and scenarios to be relevant to you.
Refresher Course $0
In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.
1/2 Price Coaching
We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.
The confidence of booking with an acclaimed multi national training company.
Support, reinforcement & extension eLearning and videos in the App.
org' ment vt. sounds like augment
1. to make greater;
2. to increase impact
Beyond the classroom, the orgmenta app from PD Training augments our instructor led courses by engaging learners before, during and after training.
The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.×